Shipping & Returns Shipping Charges Medical mattress products ship for free when you order online! (contiguous United States only) Exclusions apply to a select few non-medical and custom sized products (such as Camp and Dormitory Mattresses). For non-medical or custom products in which the exclusions apply, the customer will be contacted by a sales representative with the associated shipping cost before processing an order. If for any reason you are unsatisfied with the shipping cost provided to you, we offer 24 hours to cancel your order. After 24 hours the order will proceed and your credit card will be charged! Returns & Refunds For the majority of MedMattress.com products, items are not returnable for hygienic reasons. If items arrive damaged from shipping, please notify shipping immediately and contact customer service at 877-593-6011 or CustomerService@MedMattress.com with any questions or concerns.